Q: Who is Jack Wills?
A: Jack Wills is the grandfather of the current Managing Director.
Q: Can I open a Jack Wills franchise or can I stock Jack Wills in my store??
A: No. Sorry, all our stores are owned and run by Jack Wills Ltd. We no longer take on wholesale accounts.
Q: Why do you have the number 22 on lots of your garments?
A: Our first shop was number 22 Fore Street in Salcombe.
Q: Is Jack Wills American?
A: We're as British as Jonny Wilkinson.
Q: If I order on-line, can I return my stuff?
A: Yes –for free! Within a month as long as they are unwashed and unworn. Please take a look at our returns policy
Q: Do I have to pay for returns?
A: No! Our commitment to fantastic customer service means that we offer free returns with every order to the USA. Click here for more information. Our guarantee is unconditional as long as you return the goods within 1 month. You can return your product for a refund or exchange at no extra cost. More info..
Q: How long does it take to get my goods?
A: Generally orders take around 5 working days to be received from the UK.
Q: Why do I sometimes get my goods delivered in more than one batch?
A: If we have run out of an item in our warehouse, but we have it in store, we will ship the item direct from a store. So, if you order five items, it is likely that one of them will come direct from one of our stores, especially later on in a season. You will only be charged once for postage.
Q: How do I remove myself from the mailing list?
A:In the unlikely event that you would want us to remove you from our emailing list or stop yourself from receiving the catalogue. Please email: removeme@jackwills.com with your request.
Q: If I am on the Jack Wills mailing list, will you pass my details on to other companies?
A:We may periodically recommend your details to third parties, for stuff we think you may be interested in, but to be honest, we have never done it yet, and it seems unlikely that we will ever get around to it.
Q: Is it safe to order online?
A: Yes, our site is encrypted using the latest encryption software so your credit card details are safe with us.